Bug Guardian Pest Prevention at 2059 East Winchester Way, in Chandler

About Bug Guardian Pest Prevention

The Bug Guardian Pest Prevention is a US national Home goods company located in Chandler, Arizona. To figure out why customers choose Bug Guardian Pest Prevention and to assess the reputation of the company, check the latest reviews on this page. Also, you can add your own review with the latest experience of cooperation with this company.

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Contacts of Bug Guardian Pest Prevention

• Address: 2059 East Winchester Way, Chandler, AZ 85286
• Website: mybugguardian.com
• Phone: +1 480-345-2847
• Types: Home goods  

Reviews

• 3

  Irving Safetywebs

  Posted Dec, 01 2018
  With Preventative pest control we didn't see any scorpions indoors until the middle of summer, and when we did see them, we called them and they jumped to get someone over to our house to redo the treatment. We were satisfied with their service attitude, but we were hoping to see zero scorpions inside, so we switched to Bug Guardian, based on all their positive reviews. We started treatment in August, as the scorpion season was winding down. The first guy they sent was courteous and thorough, everything seemed okay.
  
  In March, we had to reschedule the treatment, postponing one week because our landlord had scheduled painters to come over and we didn't want them interfering with each other. The guy who normally treated us wasn't available that day so they had to send a replacement. The second guy they sent was barely out of high school and not terribly thorough at all. He was only spraying the lower corners of our outside garden wall where the wall meets the pavement. My wife asked him if he could spray any higher on the outside garden wall, since we see plenty of scorpions on that wall. He said he would spray up to 4 ft. My wife went inside and observed him secretly spraying as he was before, only the lower corner where the wall meets the pavement. My wife and I were slightly irritated, but figured that as long as they kept the scorpions out we wouldn't complain.
  
  March 31, the temperatures are finally starting to rise and the scorpions are starting to become active, and here we see our first scorpion inside. This is earlier than we have ever seen any scorpion indoors for the last three years.
  
  We called Bug Guardian and notified them that we had a scorpion inside our living room and asked them to redo the treatment. My wife spoke with "Tom". He said the reason we had a scorpion inside was that we cancelled our March treatment. Tom was obviously not interested in the truth, as he actually made my wife provide a receipt to prove that the treatment had in fact occurred, it had only been rescheduled. After my wife provided the solid evidence that Tom demanded, proving he was in fact making entirely fictitious and inaccurate claims. He then said "You've only seen one scorpion inside? That's really good!" My wife intoned that she'd look for other service if they wouldn't guarantee their work and he told her to go right ahead.
  
  UPDATE: Edited for accuracy. The owner is right that we started in August.
  
  I appreciate your response Tom and am glad you want to make it right. We've already hired a new company. Maybe if the new guys can't cut muster, we'll give you that chance.

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